Effective date: Upon publication
Operated by: Strickly Unlimited | Contact: [email protected]
1. Our Return Policy
Eligible merchandise returns and exchanges must be requested within 14 calendar days of delivery. Items must be unworn, unwashed, unused, in original condition, with original tags attached, and free of damage, stains, odors, or alterations caused after delivery. Contact us within the 14-day period; a timely request remains eligible for review even if we respond later.
2. Requesting a Return
Email [email protected] with your order number, purchaser name or email, item, reason, and photographs if damaged, defective, or incorrect. Wait for return instructions before sending anything.
3. Exchanges
Size exchanges are subject to availability. Customers pay return shipping for ordinary size exchanges; if the item was incorrect or defective, we cover appropriate shipping. Price differences may apply. If a replacement is unavailable, an eligible return may be refunded or another option offered.
4. Damaged, Defective, or Incorrect Items
Contact us as soon as reasonably possible with your order number and photographs when available. For a confirmed defect, damage on arrival, or incorrect item, we will provide an appropriate remedy such as a replacement, exchange, or refund without additional shipping cost to you. Applicable consumer rights remain unaffected.
5. Return Shipping
For change-of-mind returns and customer size-selection errors, customers pay return shipping, and original shipping charges are nonrefundable. We recommend tracked shipping. Customers are responsible for return shipments until received, except where law provides otherwise. For confirmed fulfillment errors or defects, we will arrange prepaid return shipping or another suitable solution when a return is needed. Do not send items to an address without receiving instructions.
6. Refunds
After receiving and inspecting an eligible return, we will notify you of the decision. Approved refunds are issued to the original payment method, generally within 10 business days after approval; your financial institution may take additional time. If more than 15 business days have passed after approval, contact us. No restocking fee applies to eligible returns.
7. Nonreturnable Items
Discretionary returns generally exclude worn, washed, used, altered, or customer-damaged merchandise; items missing original tags; gift cards if offered; clearly identified personalized or made-to-order merchandise; and items expressly marked Final Sale before purchase. This does not restrict statutory rights regarding defective, damaged, misrepresented, or incorrect goods.
8. Missing Deliveries
If tracking shows delivered but you cannot locate your order, email us. We will review the circumstances and assist with an appropriate carrier investigation. Remedies depend on the facts and applicable law.
9. Cancellations
Contact us promptly to request cancellation. We will try to accommodate requests before shipment but cannot guarantee cancellation once fulfillment has begun. Shipped orders are subject to this policy.
10. Contact
Batter Up, operated by Strickly Unlimited
Email: [email protected]
Website: gobatterup.com